FAQ
Frequently Asked Questions
Find answers to common questions about our products, sizing, shipping, and returns.
Products & Sizing
How do I choose the right size?
Use the size chart on the product page and compare its measurements with a similar item you already own. Available sizes and fits may vary by product.
What are your products made from?
Materials and fit are listed on each product page. Please check the details for the item you are interested in before ordering.
How should I care for my clothing?
Follow the care instructions on the garment label. If you have a question about caring for a specific item or its print, please contact us at support@culmop.com.
Orders & Shipping
When will my order be processed?
Unless otherwise stated on our website, orders are processed within 3 business days, excluding holidays. Orders placed after noon, on weekends, or on holidays may begin processing the next business day.
How much does shipping cost?
Standard shipping is $8 USD and is free for orders over $50 USD. Express shipping is $15 USD and is free for orders over $150 USD where available. The shipping options and final charges for your address are shown at checkout. See our Shipping Policy for regional details.
How long does delivery take?
Estimated delivery times depend on your destination and shipping method. Standard delivery is estimated at 7–10 business days for the US, 8–12 business days for the international destinations listed in our shipping table, and 10–15 business days for the Rest of World category. Express delivery estimates are 5–8, 6–10, and 8–12 business days respectively. These estimates begin after your order ships and may change due to carrier or customs delays. Check our Shipping Policy for the full table.
Do you ship internationally?
Yes. Please check the destinations listed in our Shipping Policy. Available delivery options for your address will appear at checkout.
Will I receive a tracking number?
When your order ships, we will email you a shipping confirmation with a tracking number and link if the selected shipping method supports tracking. Tracking updates may take some time to appear.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or carrier fees. Any charges collected at checkout will be shown before you place your order. Charges not collected at checkout may be payable before or upon delivery. See our Shipping Policy for more information.
Can I change or cancel my order?
You may request cancellation or removal of items within 1 hour after placing your order. Contact us as soon as possible at support@culmop.com. We cannot modify an order once it is in transit. See our Refund Policy for the applicable terms.
Returns & Support
What is your return window?
You may request a return within 30 days after the last item in your order is delivered, subject to the conditions in our Refund Policy. Eligible consumers in the European Union and United Kingdom may also have separate cancellation rights described in that policy.
How do I start a return?
Email support@culmop.com before sending an item back. If your return is approved, we will provide instructions on where and how to send it. Items sent without a return request will not be accepted.
Is return shipping free?
No. Under our current Refund Policy, customers are responsible for arranging return shipping. Please contact us before returning an item so we can provide the correct instructions.
What condition must a returned item be in?
Items should be returned in the same condition in which they were received: unworn or unused, with tags, and in their original packaging, unless your return instructions say otherwise. Please review our Refund Policy for details.
When will I receive my refund?
We will notify you after we receive and inspect your return. If approved, the refund will be sent to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to post it.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as you receive the order. Include your order number and a description of the issue. Photos can help us review it.
How can I contact you?
Email us at support@culmop.com. You can also visit our Contact Us page.